| Privacy Policy |
| Privacy Statement |
At TechTuners, user privacy is important to us. We want
you to feel confident visiting TechTuners Web sites and using our products. This
Privacy Statement outlines the privacy practices regarding information collected
by TechTuners at this Web site and other TechTuners Web sites that link to this
Privacy Statement (the "Sites") and will tell you, as of the "Last Revised" date
set forth at the end of this Privacy Statement, what information TechTuners
collects at the Sites, how we use that information, what choices you have
concerning how such information is used and how we protect your information. We
encourage you to read our Privacy Statement so that you will understand both our
commitment to you and your privacy and how you can participate in that
commitment.
The following sections make up our Privacy Statement. For immediate access to
specific details, click on the applicable heading.
- Business Information Collection and Use By TechTuners
- Disclosure of Your Business Information
- How TechTuners Protects Your Privacy Internally
- Your Privacy Choices
- Correcting or Updating Your Business Information and Contacting TechTuners
Linked Sites
- Consent to Transfer
- Changes to this Privacy Statement |
| Public Forums |
| Please remember that any information (including personal
and business information) that you submit, post or otherwise reveal in a public
forum (such as a bulletin board, chat room or product discussion forum) is not
subject to this Privacy Statement, will be seen by third parties not related to
TechTuners and may be used by them to contact you for any purpose. |
| Statement Regarding Children |
| TechTuners's products and services are not designed to
appeal to children under the age of 13. As such, the Sites are not directed at
children under the age of 13 nor do we knowingly collect or maintain information
from children under the age of 13 on the Sites. |
| Business Information Collection and Use By TechTuners |
TechTuners collects the Business Information necessary to enable us to respond
to your requests for our products and services and to send you information
regarding our products and services from time to time. Since most of the users
of our products and Sites are doing so in their capacity as employees or
companies, most Business Information we collect will be in that capacity (rather
than information about you individually, such as your personal tastes, etc.).
For these purposes, we have defined "Business Information" as any information
that identifies or may identify a company or an individual contact at a company
or that allows others to contact a company or an individual contact at a
company. When you visit the Sites, you may be asked to submit information such
as e-mail address, company name, address, phone number, your product version
and/or areas of interest. We may also ask you where you heard about our company
or products, or for other information that will help us understand more about
your needs or help us process your requests for information. In addition, we
collect credit card and related payment information when you order products,
services or support plans online. Our information collection and use practices
are described in more detail below.
|
| Product Registration |
| You may be asked, on behalf of your company, to complete
registration/activation form(s) on the Sites or from within the products, with
contact information for use by TechTuners in accordance with this policy.
Registration or activation information may include the name of your company,
contact information, product information, customer ID, network and operating
system, and other relevant information. |
| Customer Profile |
| We also collect Business Information when you create a
customer profile, known as a Passport account on some of the Sites, which is
required in order to access certain areas of the Sites, purchase support plans
and products and to obtain software downloads and certain online support
services. This information includes company name and contact information and
certain other information about your company and the products you may have
licensed. We use this information in accordance with this policy to identify
you, process your requests and administer your TechTuners account(s). |
| Support |
| We offer certain limited online support services at the
Sites. If you access online support on any of the Sites, you may be asked for
information such as customer ID, product name, product version and other
information to help us determine what the technical issues are and how best to
help you resolve them. In addition, certain products allow you to submit
support-related questions directly from the product. If you access online
support services from a product, information about your network, operating
system, printer, data and program path, product type, version, customer ID, the
product's technical support information sheet, product serial number and other
similar information will be automatically pre-populated for submission to our
customer support representatives to assist them in answering your questions. |
| Newsletters |
| When you subscribe or sign up to receive newsletters
published or offered via the Sites, we will ask you for information necessary to
enable us to process your request and to send you information regarding our
products and services. |
| Cookies |
| We also use Cookies to enhance the user experience,
deliver personalized content and collect information about the use of the Sites.
"Cookies" are small computer files that we transfer to your computer's hard
drive. Cookies allow us to statistically monitor how many people are using the
Sites and for what purposes, how often someone visits the Sites and the length
of their stay. This information helps us dynamically generate advertising and
information specifically designed for your interests. We also use Cookies to
prevent you from having to re-enter your identification and password information
each time you visit our Sites. Cookies are not designed to retrieve personal or
business data from your hard drive, your e-mail or any other personal
information. Most browsers are initially set to accept Cookies, but users can
change the setting to refuse Cookies or to be alerted when Cookies are being
sent. Although refusal of Cookies will not interfere with the ability to
interact with most of the Sites, you will need to accept Cookies in order to
access information and use certain functions. For example, Cookies are required
to be accepted for access to our Web-based services or desktop products with
online features. The Cookies are renewed each time a user logs on to one of the
Sites that uses Cookies. |
| Product-Related Information Collection |
TechTuners collects certain additional information in
connection with your use of our Web-based services or desktop products with
online features. For instance:
- Product Updates
Some products provide you with the ability to download and register product
and/or tax updates as they become available. During the download and
registration process, we collect Business Information, including customer ID
number and product version, type and serial number, in order to authorize your
access and provide you with the appropriate update
- Account Set-Up and Access
Upon subscribing to our Web-based services, we collect Business Information,
which may include information such as product serial number, customer ID and
your customer profile information, in order to identify you and authorize your
access and provide you with your relevant account information. Certain products
provide you with the ability to access your account in order to obtain
information such as your support plan status, service subscriptions,
registrations and order history.
- Online Product/Account Application
Certain products are subject to an application and enrollment process, which may
be completed online. Information requested via the online application process
may include federal ID number, bank account, aggregate payroll, credit card and
contact information. This information is used to process your enrollment request
and, if approved, to set up and administer your account.
- Web-based Services
In connection with certain of our Web-based services we collect certain
additional information, including IP address, browser, connection speed, domain,
referring URL and other environment-related information to enable us to provide
a secure environment for the use of the services, to pre-populate forms and
calculate aggregate statistical information about the customers using these
services. |
| TechTuners Products & Services. |
In addition to the uses set forth above, TechTuners uses
your Business Information to:
- Inform you of product upgrades and updates and subscription renewals;
- Inform you of tax, regulatory and other compliance issues with your software
product or service;
- Notify you of products and services that we think may be of interest to you;
- Offer you discounts or other promotions with respect to TechTuners products
and services that we think may interest you; and
- Contact you for survey purposes to determine how we can better service you or
provide better products to meet your needs. |
| Other TechTuners Products & Services. |
| TechTuners is made up of several business opportunities ,
services & products. If your organization is identified as a growing company
that might benefit from having one of our more powerful business management
tools, TechTuners may provide your Business Information to one of the TechTuners
divissions to enable them to market products and services to you. In that case,
the use of your Business Information would be governed by that TechTuners 's
privacy policy, and that TechTuners would include an opt-out opportunity with
any e-mail or telephone marketing communication. |
| Third-Party Products |
| TechTuners may also use your Business Information to
inform you of special discounts or offers from other companies we have carefully
selected and whose products and services may be of interest to you. |
| Disclosure of Your Business Information |
From time to time, TechTuners may be required to release
Business Information:
1) to comply with valid legal requirements such as a law, regulation, search
warrant, subpoena or court order;
2) to enforce or apply the terms of any of our
service or license agreements with customers; or
3) in special cases, such as
protecting the rights, property or safety of TechTuners, our customers or
others.
We may also provide Business Information to our vendors, suppliers,
Certified Consultants and other business partners ("Partners") where it is
necessary in order for such Partners to:
1) provide us with products and
services related to better operation and maintenance of the Sites;
2) provide
you with a product or service requested by you; or
3) enable them to market
products or services to you. TechTuners also may provide information about you
that does not allow you to be identified to, or contacted by, ("Aggregate
Information") third parties. For example, we might inform third parties
regarding the number of users of the Sites and the activities they conduct while
on the Sites. Depending on the circumstances, we may or may not charge for this
Aggregate Information. We may also use this Aggregate Information as part of
products or services that we provide to third parties and to improve our
products, services and the Sites. |
| Partner Services |
| TechTuners may engage Partners to perform functions on our
behalf, which may include assisting us in processing your Business Information.
We share Business Information with such Partners as necessary to enable them to
assist us in processing the Business Information and/or providing services to
our customers. These Partners are acting as agents on behalf of TechTuners, are
contractually required to maintain the confidentiality of the information and
are restricted from using such Business Information for any purpose other than
to provide TechTuners services to our customers. Certain Partners collect
applicable Business Information (such as such as business name, address, e-mail
address, credit card information and customer ID) directly from you in order to
provide you with the service you requested. Use of that information may not be
governed by this policy. These Partners share this information with us to enable
us to administer your TechTuners account and/or to provide you with technical
support and services. |
| Web Services and Product Data |
| Business Information collected by TechTuners as set forth
above does not include your company's data entered in the course of operating
our products ("Product Data") or data entered by you while using our Web-based
services ("Web Services Data"). TechTuners will not access your Product Data or
Web Services Data except in the following limited circumstances: (1) to provide
you with technical support, solely at your request and with your permission; and
(2) on a limited-access basis to install updates, produce regular backups or
restore data from backups at your request. TechTuners will not provide your
Product Data or Web Services Data to any third party or permit any third party
to access your Product Data or Web Services Data, except by your permission or
to comply with valid legal requirements such as a law, regulation, search
warrant, subpoena or court order. In addition, if at any time you decide to
discontinue your use of the applicable Web-based service, your Web Services Data
will be destroyed and removed from all servers according to the terms set forth
in your Service Agreement.. |
| Business Transfers |
| In the event that all or a portion of TechTuners or any
other TechTuners Company (or the assets of one of those entities), is bought or
sold, Business Information will likely be included among the transferred
business assets, but such information remains subject to this Privacy Statement
unless you consent otherwise. TechTuners will provide you notice of any such
event as set forth in Changes to this Privacy Statement. |
| How TechTuners Protects Your Privacy Internally |
TechTuners wants your Business Information to remain as
secure as reasonably possible. We combine industry-standard technical safeguards
with a code of conduct for those employees that are permitted to access our
customers' Business Information. When you purchase a product or service online,
TechTuners uses SSL encryption to encrypt your credit card information before it
is sent to us in order to ensure the integrity and privacy of the credit card
information that you provide to us via the Internet.
Most of our Web-based services are hosted on servers that are co-located at a
third party facility with whom we have a contract providing for security
measures. For example, Web Services Data is submitted via SSL encryption and
stored on a server equipped with industry standard firewalls.
Only authorized TechTuners employees, agents or independent contractors are
permitted to access your Business Information, Product Data or Web Services
Data, and all such employees, agents or independent contractors must agree in
writing to abide by our Privacy Statement. Those employees that violate our
Privacy Statement are subject to disciplinary action, up to and including
termination.
Despite these security measures, TechTuners does not represent or warrant that
Business Information will be protected against loss, misuse, attacks, or
alteration by third parties. |
| Your Privacy Choices |
| Occasionally, TechTuners may send you communications to
provide you with information or promotions relating to products and services
that may be of interest to you, including notification of important product
issues and updates. You may opt out of receiving these communications as
indicated below. However, please note that any election not to receive future
communications applies only to promotional messages. We may still send you
relationship or transactional messages in order to notify you of important
product issues and updates, such as tax and other compliance-related matters,
for the renewal of existing subscription services, to resolve specific questions
or requests made by you via phone, e-mail or the Web and in response to any
activity completed on any of the Sites, including but not limited to,
registration, ordering, downloads and requests for information. |
| TechTuners E-Mail Promotions |
| Each e-mail we send will contain instructions on how to
unsubscribe in the event that you do not wish to receive future promotional
e-mails. You may also contact our Customer Service department at +971 4 4472742
and ask not to receive any future promotional e-mail communications from
TechTuners. If you choose to opt-out of receiving promotional e-mail
communications, we may still periodically communicate with you via mail and
telephone. Please allow 10 business days to be removed from TechTuners
promotional e-mail lists. |
| Other TechTuners Communications (Non E-Mail) |
| You may contact our Customer Service department at
+971 4 4472742 and ask not to receive any future mail or telephone
communications from TechTuners. Please allow 4 weeks to be removed from
TechTuners mailing lists and 10 business days to be removed from TechTuners
phone lists. |
| Third-Party E-Mail Promotions |
| Each e-mail that you receive will contain instructions on
how to unsubscribe in the event that you do not wish to receive any future
promotional e-mails. You may also contact our Customer Service department at
+971 4 4472742 and ask not to receive any future promotional third party e-mail
communications. If you choose to opt out of receiving future third-party e-mail ech123
promotions, TechTuners will not disclose your Business Information to such third
parties. Allow 10 business days to be removed from third-party promotional
e-mail lists. Please note, however, that if you access and/or use any of the
other TechTuners' services or our Partner's services from a link on the Sites, a
TechTuners/Partner co-branded site or by any other means, any information you
reveal in connection with such service is submitted to that other TechTuners
Company or to our Partner and is not subject to this Privacy Statement. You
should consult the privacy policy of any other TechTuners Company, Partner or
third-party site with respect to its treatment of any information that you may
reveal in connection with such service. |
| Other Third-Party Communications (Non E-Mail) |
| You may opt out of receiving future third-party mail or
telephone communications by contacting our Customer Service department at
+971 4 4472742. If you choose to opt out of receiving future third-party
promotions, TechTuners will not disclose your Business Information to such third
parties. |
| Correcting or Updating Your Business Information and
Contacting Techtuners |
| You can always update the Business Information that you
have provided to us and/or change your preferences with respect to marketing
contacts from TechTuners by contacting our Customer Service department at
+971 4 4472742. Please note that it may take up to 4 weeks to be removed from
TechTuners mail lists and 10 days to be removed from e-mail and phone lists. |
| Linked Sites |
| The Sites may contain links to third-party Web sites and
resources (collectively, "Linked Sites"). These Linked Sites are provided solely
as a convenience to you and not as an endorsement by TechTuners of the content
on such Linked Sites. TechTuners makes no representations or warranties
regarding the correctness, accuracy, performance or quality of any content,
software, service or application found at any Linked Site. TechTuners is not
responsible for the availability of the Linked Sites or the content or
activities of such sites. If you decide to access any Linked Site, you do so at
your own risk. Your use of any Linked Site is subject to the policies, terms of
use and privacy policies of such Linked Site. |
| Consent to Transfer |
| Users located outside the United Arab Emirates who submit
Business Information to TechTuners via the Sites should be aware that the
information they submit will be transferred to our servers located in the United
Arab Emirates & else where. Your submission of Business Information to us
constitutes your consent to this transfer. Although TechTuners will collect and
use your Business Information only as stated in this Privacy Statement, laws
generally applicable to the protection of personal data in the United Arab
Emirates may not be as stringent as those in some users' home jurisdictions. |
| Changes to this Privacy Statement |
| TechTuners may change this Privacy Statement at any time
by posting revisions to the Sites and you will be notified of any such changes
by notice on the Sites. Your use of the Sites constitutes acceptance of the
provisions of this Privacy Statement and your continued usage after such changes
are posted constitutes acceptance of each revised Privacy Statement. Prior to
making any decision that would result in TechTuners using your information in a
manner materially different from that stated at the time it was collected,
TechTuners will notify you by mail or email and you will have a choice as to
whether we use your information in this different manner. |